Communication is the most important factor in human relations. This is also true for patient-provider relationships. The more connected and your patients are applied, the more likely they follow the advice, take responsibility for their health and follow appropriate follow-up activities. Definitely, the patient was the main focus of the engagement.
If you do not think people like to track their health with technology, then see a wide range of web and software applications for nutrition and exercise. Does anyone fit? Therefore, if people are right with this type of technique, now it’s time to use technology as a tool for embracing technology and involving patients.
Here are some ways that providers can engage patients through technology:
The possibilities are so good that your patients have a smartphone. Keep them busy before they even go to your door. Offer easy, fast online check-in. Give them the ability to sign-up for a personalized online portal to see travel or laboratory/test results without coming to the clinic.
Talking is the best tool for betterment, and many people like to talk digitally these days. Provide two-way provider-patient email (through a patient portal) so that patients can talk directly to their doctor or nurse if they ask questions. This relationship develops – and encourages dialogue.
Software and Applications will keep specific patient information behind a login, but providers or employees can send notifications for general information such as fixed reminders or vaccination tips. With a patient portal, patients can also pay doctor notes, test results, schedule appointments and bills.
During the visit, many patients (and providers) feel disconnected due to the need to chart descriptions on a technical device. This usually happens because there is less contact between eyes and direct communication between individuals. While documenting, when you speak and enter information, keep your face and body attached to the patient by placing them above them. When using the tablet, review the patient’s medical history on the device. Tell them what you are documenting – this will help them get more involved.
At present, the integration of patient-worn equipment with EMR is limited. However, interfacing of these devices will be included in the future so that providers can see the better overall health of the patient. Paint a doctor who knows about the patient’s travel weeks, when the patient comes for the trip, instead of a snapshot. The integration of patient-wearing equipment will also help providers predict issues-more accurate diagnosis will be reached.
Depending on your practice, this may not be a practical idea. But with the great needs of future care, telemedicine will become a primary way that many Americans, especially elderly, rural and home-bound, will receive care. There will be phone calls, video chats and online meetings all the way, patients and providers will be involved in virtual doctor appointments. You can test this application with the patients (provided they have the necessary equipment) Simple discussions such as scheduling, follow-up, or personal counseling.
Technology is a bridge that connects humans, including patients and providers. It is true that each generation will become more comfortable with the technology, and it is also expected to be integrated with health care. Make sure you are staying at the top of new methods, tools can help further relations.
As with all things, there can be resistance to change-especially with technology. This resistance does not come when the technique does not work in the way it is designed. Do not allow the limits of technology to exceed the multitude of capabilities that your clinic staff can provide – and the benefits that patients can provide for engagement. After all, the most powerful lawyer for the health of a person is himself a patient.